Privacy Policy - Jindal Eye Hospital

Jindal Eye Hospital
Chitrakoot, Vaishali Nagar, Jaipur, Rajasthan, India
Owned and operated by Dr. Mayank Agarwal

Effective Date: 20/June/2026
Last Updated: 20/June/2026

1. Introduction

At Jindal Eye Hospital (“we,” “us,” “our,” or “the Hospital”), your privacy and the confidentiality of your health information are of the highest importance to us. As a dedicated eye care facility offering services such as comprehensive eye examinations, cataract surgery, refractive (LASIK and other vision-correction) procedures, glaucoma care, retina services, and general ophthalmology, we routinely handle sensitive personal and medical information.

This Privacy Policy explains how we collect, use, store, share, and protect the information you provide to us, whether through our website, in person at our hospital, over the telephone, or through other communication channels. By using our website or availing of our services, you agree to the practices described in this policy.

We are committed to handling your information in accordance with applicable Indian laws, including the Information Technology Act, 2000, the associated Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011, and the Digital Personal Data Protection Act, 2023, as well as the professional and ethical standards governing medical confidentiality.

2. Scope of This Policy

This policy applies to:

Visitors to our website https://jindaleyehospital.com/
Patients and their accompanying family members or guardians.
Individuals who contact us for appointments, enquiries, or feedback.
Anyone who shares personal information with us through online or offline channels.

This policy does not apply to third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect different types of information depending on how you interact with us.

3.1 Personal Identification Information

Full name, age, date of birth, and gender.
Postal address, email address, and telephone or mobile number.
Government-issued identification details, where required for registration, insurance, or medical-legal purposes.
Emergency contact and next-of-kin details.

3.2 Health and Medical Information

Because we are an eye care provider, we collect health information that is necessary to diagnose, treat, and care for you.
This may include:

Ophthalmic history, current symptoms, and reason for visit.
Visual acuity, refraction, and other eye examination findings.
Diagnostic test results and imaging (such as OCT scans, fundus photographs, biometry, and topography).
Surgical and treatment records, including details related to cataract surgery, refractive surgery, and other procedures.
Prescriptions, medications, and post-operative care notes.
General medical history, allergies, and systemic conditions relevant to eye care.
Insurance and billing information.

3.3 Technical and Website Usage Information

When you visit our website, we may automatically collect:

4. How We Collect Information

We collect information through:

Appointment booking forms, enquiry forms, and contact forms on our website.
Patient registration at the hospital reception.
Clinical consultations, examinations, and diagnostic procedures.
Telephone calls, emails, and messaging communications.
Feedback forms, surveys, and reviews.
Cookies and analytics tools on our website.

5. How We Use Your Information

We use the information we collect for legitimate and lawful purposes, including to:

Schedule, confirm, and manage your appointments.
Provide accurate diagnosis, treatment, and follow-up eye care.
Maintain your medical records and treatment history.
Process billing, payments, and insurance claims.
Communicate with you regarding appointments, test results, post-operative care, and important health information.
Respond to your enquiries and feedback.
Improve our services, website, and patient experience.
Comply with legal, regulatory, and statutory obligations.
Send appointment reminders or health-related updates, where you have consented to receive them.

We do not use your health information for advertising purposes, and we do not sell your personal or medical information to any third party.

6. Legal Basis and Consent

We process your personal and sensitive health information on the basis of your consent and for the purpose of providing medical care to you. By registering as a patient or submitting your details, you consent to the collection and use of your information as described in this policy.

For sensitive procedures such as surgery, separate informed consent will always be obtained in accordance with medical and legal requirements. You may withdraw your consent for non-essential communications (such as promotional messages) at any time by contacting us.

7. Sharing and Disclosure of Information

We treat your information as confidential and share it only when necessary. We may disclose your information to:

Our medical and administrative staff who are directly involved in your care, on a need-to-know basis.
Referral specialists, laboratories, or diagnostic centres when further investigation or treatment is required.
Insurance providers and third-party administrators for processing claims, with your consent.
Regulatory authorities, courts, or government bodies when required by law or legal process.
Service providers (such as IT, hosting, or communication vendors) who support our operations under strict confidentiality obligations.

We require all third parties to maintain appropriate safeguards and to use your information only for the purpose for which it was shared.

8. Medical Confidentiality

As a healthcare provider, we are bound by professional and ethical obligations to protect the confidentiality of your medical information. All clinical staff are trained to handle patient information with discretion and care. Your medical records will not be disclosed to anyone outside your circle of care without your consent, except where disclosure is required or permitted by law.

9. Data Security

We implement reasonable physical, technical, and administrative security measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure storage of physical and electronic records, and staff confidentiality protocols.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continually work to safeguard your data to the best of our ability.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. We may use analytics tools (such as web analytics services) to collect aggregated, non-identifying information about website usage.

11. Data Retention

We retain your personal and medical information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, regulatory, and medical record-keeping requirements.
Medical records are retained for the period prescribed under applicable laws and professional guidelines. When information is no longer required, it is securely deleted or destroyed.

12. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request a copy of your medical records, in accordance with applicable procedures.
Withdraw consent for non-essential communications.
Raise a grievance regarding the handling of your information.

To exercise any of these rights, please contact us using the details in Section 16. We may need to verify your identity before responding to such requests, particularly where medical records are involved.

13. Children's Privacy

We provide eye care services to patients of all ages, including children. For minor patients, personal and medical information is collected and processed with the consent of, and through, a parent or legal guardian. We handle children’s information with particular care and only for the purpose of providing appropriate medical care.

14. Third-Party Links

Our website may contain links to external websites for your convenience or reference. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review the privacy policy of any external website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

16. Contact Us and Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Jindal Eye Hospital
Chitrakoot, Vaishali Nagar, Jaipur, Rajasthan, India

We will make every effort to address your concerns promptly and in accordance with applicable law.

This Privacy Policy is intended to inform you about our data practices. It does not constitute medical or legal advice. For specific medical concerns, please consult your treating ophthalmologist.